We stand for sound financial advice and uncompromised integrity.

Our commitment to you as a client:

Guardian advisers will provide sound financial advice based on our understanding of your circumstances and goals as you tell us - uncompromised by the pursuit of personal gain.

Guardian advisers will only recommend products from our approved product list and are under no obligation to recommend products connected with the Suncorp Group.

We will ensure our services:

• are appropriate to your needs
• look after your best interests and
• are always in accordance with the law.

We will always conduct our business with fairness and integrity and in a professional manner. We will inform you in writing of the basis of our advice, the risks you face, the costs of protecting you from those risks and the basis of our remuneration.

In order to be able to offer you advice that is relevant to your circumstances, we will ask you to share information about yourself. We will deal with this information only for the purposes of providing those services and in accordance with our Privacy Statement.

If agreed with you, we will periodically review the strategies we have agreed to implement for you. This ensures they continue to meet your changing needs and that the services provided continue to be relevant.

Our services to you will be provided to the best of our ability, with care and diligence. We undertake professional development and ongoing education to ensure we stay up to date with changing legislation and product innovation. Where we do not have the ability to provide the services you need, we will inform you of this so you can obtain those services from the appropriate professional source.

If you are not satisfied with our services, we will provide you with a fair process to resolve any differences we may have.